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A whopping 23 per cent of people replying rated their network's customer service at five out of ten or less. Ouch. It's a competitive time for phone networks at the moment: the arrival of 4G has shaken things up with networks competing on price and on extras such as free Spotify subscriptions. EE, the UK's first 4G network, has been able to name its price for a year. But now Vodafone, O2 and others are in the game, prices are much more competitive -- and with Three and Tesco refusing to charge extra for 4G, experts have even predicted that 4G fees "will be all but gone by the summer."EE gets the most complaints passed on to telecoms watchdog Ofcom. Speaking of customer service, EE today announced that it's bringing more than 1,000 customer service jobs back from overseas call centres.

The European Commission, which handles all competition-related matters in the EU, said on Tuesday that it has agreed to a deal with Samsung that will see the electronics maker provide fair and reasonable terms to prospective licensees on its standard-essential patents, If Samsung and a licensee can't reach a patent deal within a 12-month period, a court or arbitrator will determine what would be fair between the parties, the EC said, One other important note: Samsung has agreed iphone case best not to seek injunctions for five years against companies in the European Economic Area that agree to the settlement's licensing framework..

The Z3 Play loses its headphone jack, a change from last year's Z2 Play. Without a mod to soften the edges, the Z3 Play feels a little bony. Check out the fingerprint reader on the phone's right side. There's a dual-camera setup that can take portrait photos with those 12- and 5-megapixel lenses. Adding a case or other mod minimizes the starkness of that camera bump. This opens the door for customized shells. An 8-megapixel camera rides on the front. Camera modes are minimal, but you'll find a few extras.

Appsfire Deals serves up a daily helping of apps that have "gone free" or come down in price, For the app lover and bargain hunter, it's a must-have, Psst! Don't iphone case best look now, but the mega-popular AirMusic app -- which streams your iDevice's music library to other devices -- is free for today, It regularly sells for $2.99, Update: My apologies! AirMusic was free yesterday (Sunday), which is when I wrote this post, Unfortunately, it didn't go live until today, and the app is now back up to $2.99, But you can use Appsfire Deals to notify you if/when it becomes free again..

The Arc is refined across the board; its design is sleeker, it offers better connectivity and, most importantly, it runs the latest version of Android. Sony Ericsson is claiming the title of "world's slimmest smartphone", pinching the honour from the iPhone 4. At its slimmest point in the centre of the concave arc design, the phone is just 8.7mm thick. Like almost all the new phones we've seen at CES 2011, the Arc sports HDMI out alongside the standard micro USB and 3.5mm headphone inputs. The build of Android we saw on the demonstration units at CES was a pretty basic Gingerbread build, completed with Sony Ericsson's familiar UX colour scheme.


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